FAQ's
FAQ'S
Q. What are your hours of operation?
A. We service 365 days
Q. How far in advance should I place a reservation?
A. As soon as your itinerary is confirmed, contact us to allow us to set up your reservation. We encourage as much notice as possible
Q. Is there an additional cost for off hour service?
A. Yes, off hours are 11:45pm to 4:45am, an additional cost will apply. Please try and reserve in advance for off hour services
Q. Do you require a deposit?
A. Yes, we require a non- refundable deposit to secure the date and time for your event
Q. Do you require damage or cleaning deposited?
A. We require a credit card guarantee for potential damage or excessive cleaning cost
Q. What is your cancellation policy?
A. We require at least a 2-hour notice to change or cancel your reservation for SUV’s and sedans. We require a 14 day cancellation for limousines, shuttle buses and party buses. If you cancel less than 2 hours before your scheduled pick-up time, we will charge a 100% cancellation fee.
Q. Do you allow smoking?
A. All vehicles are non-smoking. There will be a $250 fee applied to you credit card or your deposit will be less $250 if smoking or damages occur.
Q. What happens if I am unable to meet my driver at the scheduled time?
A. All no-shows will be billed in full.
Q. How will I know who my driver is?
A. You will receive a text/email 24 hours prior to service, with your drivers name, vehicle make, model and license plate number. Your drivers will also, text upon arrival at the pick-up location
Q. How will I know where to meet my driver once I retrieve my luggage?
A. Once you have landed safely, your drivers will text with additional instructions.
